Clear terms for one connected health ecosystem.

MyZinergi means the provider identified in the relevant offer, order confirmation, engagement confirmation or invoice, operating under MyZinergi, The MyZinergi Method, MyZinergi Academy and/or MyZinergi Coach OS.

Platform means the websites, apps, client environment, Coach OS, Academy, Guide, Lab Hub and connected functions. Contact: info@myzinergi.com.

1. These terms apply to every offer, use and agreement within the Platform unless agreed otherwise in writing.
2. Specific order or engagement terms take priority, followed by an applicable data processing agreement or module terms, and then these terms. Mandatory consumer law always prevails.
3. An agreement begins when an offer is accepted, an order or booking is completed, a paid subscription is activated, or a paid service is used.

1. Users provide accurate, current and complete information.
2. Login details are personal. Users must protect credentials, use offered multi-factor authentication and report suspected misuse immediately.
3. Bypassing security, unauthorised access, harmful code and unlawful use are prohibited.
4. MyZinergi may temporarily restrict access where necessary for security, investigation, legal duties or user protection.

1. Content concerning nutrition, gut health, hormones, exercise, sleep, breathing, stress and lifestyle is for information, education and behavioural support.
2. The Platform does not independently diagnose, prescribe medication or replace examination and judgement by a qualified healthcare professional.
3. Guide, scores and AI-supported outputs may be incomplete or incorrect. A qualified professional must review decisions with medical or other significant consequences.
4. Do not use the Platform as an emergency channel. Call 112 or contact a healthcare provider in urgent or serious situations.
5. Results differ between individuals and no particular health, weight, revenue or educational outcome is guaranteed.

1. Unless an offer expressly states otherwise, coaching, treatment or training agreements are made directly between the client and the selected Coach.
2. The Coach remains independently responsible for qualifications, registrations, insurance, professional standards, informed consent, records, treatment decisions, referrals and applicable law.
3. MyZinergi facilitates technology and administration but does not assume the Coach's professional judgement or duty of care.

1. Personal data is processed under the GDPR, the Dutch GDPR Implementation Act and other applicable privacy law. Health data receives additional protection.
2. For accounts, platform management, security and direct services, the MyZinergi entity named in the privacy statement will generally be the controller.
3. Where a Coach uses Coach OS for their own clients, that Coach will generally be the controller and MyZinergi may act as processor under a data processing agreement.
4. The actual processing and the law determine the parties' privacy roles.
5. Deletion may be restricted by another valid legal basis or statutory retention duty, including medical-record duties where the WGBO applies.

1. Consumer prices include VAT unless clearly stated otherwise. Business prices may be shown excluding VAT where this is clear in advance.
2. Payments use the offered method or payment provider, whose terms may also apply.
3. Consumers in arrears first receive any legally required no-cost notice before statutory interest or collection costs apply.
4. A Coach remains responsible for their own service, invoices and tax obligations.

1. Duration, features, price and billing period are stated in the offer. A trial becomes paid only where this is made clear before activation and the user agrees.
2. Consumer subscriptions may be cancelled in accordance with the offer and mandatory law. After automatic renewal, the notice period will generally not exceed one month.
3. Cancellation is available in account settings or through a route as easy as the sign-up route.
4. Material adverse price or feature changes are announced in advance, with a right to cancel where required by law.

1. A consumer entering into a distance contract generally has a 14-day withdrawal period unless a statutory exception applies.
2. If a service starts at the consumer's request during that period and is then withdrawn, the proportion already performed may be charged.
3. The right ends for a fully performed service or directly supplied digital content only after the legally required consent, acknowledgement and confirmation.
4. Withdrawal may be exercised by an unambiguous statement. Refunds are made within the statutory period.

1. Date, place, content, participation conditions and cancellation rules shown at booking form part of the agreement.
2. Participants disclose relevant conditions, pregnancy, medication and contraindications for intensive activities and remain responsible for their boundaries.
3. An appointment or event may be moved or cancelled because of illness, insufficient participation, safety risks or force majeure. An appropriate alternative or refund for the unperformed part will be offered.
4. An independent laboratory may perform lab services. Timings are indicative and results are not a standalone diagnosis.
5. A course certificate does not automatically confer a protected title, professional licence or insurer reimbursement.

1. Products are delivered to the agreed address within the stated or a reasonable period. Consumer risk passes on receipt.
2. Consumers are entitled to goods that conform to the agreement.
3. Statutory return periods, costs and value-reduction rules apply to withdrawal.
4. Exceptions may apply to perishable products, unsealed hygiene products and custom goods.
5. Supplements must be used according to their label and professional advice and do not replace varied nutrition or medical care.

1. Business users receive a limited, non-exclusive and non-transferable right to use the subscribed organisation, seats and features for the agreed term.
2. Business users manage roles and permissions and restrict client data to authorised people.
3. Business users remain responsible for their content, client relationships, professional work, administration, insurance, tax and local law.
4. On termination, own data may be exported within the agreed or a reasonable period, subject to privacy rights, retention duties and security.
5. The data processing agreement prevails where MyZinergi processes data on instructions.

1. Financial functions are administrative aids, not accounting, tax or legal advice.
2. Invoices, payment statuses and summaries depend on available input and integrations and may be delayed or incomplete.
3. VAT summaries are drafts. MyZinergi does not file VAT returns or guarantee the correct tax treatment.
4. An authorised Coach or practice administrator must personally perform the final review before sending or filing.
5. The business user remains responsible for records, invoice requirements, tax choices, deadlines, filings and payments.

1. MyZinergi works to provide a secure and usable Platform but does not guarantee uninterrupted or error-free availability.
2. Features may be improved, replaced or discontinued. The core of a current paid agreement will not be materially changed to the user's detriment without valid reason and appropriate notice.
3. External services, wearables, laboratories and payment providers are also subject to their own terms and availability.

1. MyZinergi trademarks, design, software, methodology, recipes, lessons, images, text and other content are protected.
2. Publication, resale, systematic copying, scraping, model training or building a competing service is prohibited without written permission.
3. Users retain rights in their own material and grant MyZinergi the limited rights required to host, secure, process and display it for the agreement.

1. Nothing limits rights or liability that cannot lawfully be limited, including mandatory consumer rights and liability for intent or deliberate recklessness.
2. For business users, liability for direct loss is limited, where permitted, to the amount paid for the affected service in the preceding 12 months; where no fee was paid, the maximum is €500.
3. For business users, MyZinergi is not liable, where permitted, for indirect loss, lost revenue, reputational damage, tax penalties or claims arising from their professional client relationship.
4. MyZinergi is not in breach where performance is prevented by circumstances beyond reasonable control, provided the effects are appropriately mitigated.

1. Send a sufficiently detailed complaint to info@myzinergi.com. MyZinergi aims to respond within 14 days.
2. An independent Coach informs clients about any mandatory complaints officer, dispute body or professional scheme.
3. Dutch law applies. Consumers retain the protection of mandatory law in their country of habitual residence.
4. Disputes are submitted to the legally competent court.

1. MyZinergi may amend these terms because of law, security, new features, operations or clarification.
2. A materially adverse change to a current agreement is announced in advance, with termination rights where required by law.
3. If a provision is invalid, the remaining terms continue and the invalid provision is replaced with a valid provision closest to its purpose.
4. The Dutch text prevails unless mandatory law requires otherwise.